FAQ's

Orders

Payments

Deliveries

Returns & Refunds

General Information

Orders

To order from our online store, follow these steps:

1) 1) Select the items you wish to order and add them to the cart.

2)2) Click on "cart"

3) 3) Click on " view bag"

If you already have an account, enter your email address and password on the login page.

If you have not opened an account, you can open one by clicking on the button "create a account", or you can continue as a guest.

4) 4) Enter your billing address and also your shipping address if it is different from the billing address.

5) Choose the delivery method

6) Choose the payment method

Once your order has been validated, you will receive an e-mail confirming your order. You can then follow the progress of your order by consulting "My orders" in the "My account" section.

It is not possible to cancel or modify your order: in fact, once your bag has been validated, the order is sent directly to our warehouse for preparation to give you the fastest delivery possible

It is however possible to refuse your package once it arrives at your home. The package will be automatically returned to us and we will process your refund.

If you have a problem with your order, please contact our customer service by e-mail: valentin@leonandharper.com.

Payments

Deliveries

With our Chronopost and UPS services providers, we can deliver to the following countries: Metropolitan France (including Corsica and Monaco, DOM TOM not covered at the moment), all countries of the European Union, United-Kingdom, Switzerland and Norway, USA and Canada.

For all orders, regardless delivery method, made between 9am to 4pm from Monday to Friday shipment same day.

TFor orders made beyond 4pm shipment the following day from 9am (except weekend and bank holidays).

- Standard home delivery Chronopost in mainland France (Monaco included, excluding Corsica): € 8 including tax

- Delivery in Relais Point Access Point UPS France and Europe: offered from € 90 purchase (excluding Corsica, Romania, Greece, Switzerland and Norway)

- UPS home delivery- United Kingdom: € 8 including tax

- Home delivery UPS- Canada, Israel and United States: € 30 including tax

- Standard UPS home delivery in Norway and Switzerland: € 25 including tax

For any delivery outside the European Union,
Import costs (customs duties and VAT) may apply and will be the responsibility of the customer. These costs will be levied when the package arrives at destination.

Returns and refunds

To make a return, please follow these steps:

1) Complete the return form in your package, specifying the reason and the quantity of items to be returned

2) Put the form in your package - the return address is 122 rue Paul Vaillant Couturier, 93130 Noisy-Le-Sec.

You are entitled to a maximum of 30 days from the shipping day of your package to return your products. Only products in their original conditions (with packaging and product unworn, unaltered, unwashed ...) will be refunded. Otherwise, the parcel will be returned to the sender.

In accordance with the law, we inform you that the costs of returning the product(s) are to be borne by the customer.

General Information

All personal information collected is treated with confidentiality. In accordance with the Act "Informatique et liberté" of 6 January 1978, (French Data Protection and Freedom of Information Law) you have the right to access, modify and delete data about you. This information is collected exclusively for use in our commercial relationship and cannot under any circumstances be shared with third parties.